TERMS & CONDITIONS
All designs are burnt by hand on to the products. Some products are made to order.
Items are produced within 1-3 working days and dispatched between 1-2 days working days, if not sooner, of placing the order. If it is a customised or branding order I will inform you of delivery time, if different to ensure you are happy with the turnaround time.
Free shipping over £100.
Any time or date stated for delivery is an estimate due to Royal Mail or the chosen courier.
If you require an item urgently for a special event or date please contact me and I will try my best to accommodate your requirements.
Gift wrap service is available on listings otherwise clean recycled packing is used where possible.
Orders are sent via Royal Mail unless otherwise stated. Free delivery on orders over £100 within the UK.
Return & Exchange Policy
If for any reason you are not happy with your purchase simply return the goods, unused, in their original packaging. Please inform me of your intention to return in writing to Heather Cottage, Blackawton, Totnes, TQ9 7AE by email at firstname.lastname@example.org. All goods must be returned within 14 days of delivery to receive an exchange or refund. Orders placed in December will have an extended refund period which runs until Jan 7th.
Any goods that have been specially commissioned, personalised or customised to order cannot be returned.
You are responsible for arranging and paying for the goods to be returned using a delivery service which ensures the item can be tracked and insured during transit.
Refunds will be made using the same method as the original payment within 7 days of receiving the returned item.
Faulty Items :
The product is made with love, care and attention and checked prior to sending. However in the rare event it is faulty please get in contact via email within 14 days and I will offer you a refund, exchange or replacement reimbursing any return postage costs incurred.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit or debit card information using PayPal or Wix Payments unless customer requests alternative method), comments, feedback, product reviews, recommendations, and personal profile.
HOW TO DO WE COLLECT YOUR INFORMATION?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. This may be for customer messages through the Wix contact form, Wix pop up form, Mailchimp or our Gmail email address (email@example.com) , or when you purchase a product or when you subscribe to our Newsletter.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. Mailchimp
All direct payment gateways offered by Wix.com and Wix Payments used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. We use PayPal to process payments. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We use Mailchimp to collect subscriber consent and information and our marketing platform. Learn more about Mailchimp's privacy practices here.
Once our customer’s purchase has been processed our product invoicing and accounting system is stored in our G-Drive system which is a three-tiered protected system. This information is not shared. We also use Gmail & Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/ policies/privacy/. You can opt-out of Google Analytics here: https:// tools.google.com/dlpage/gaoptout. We add further protection to each device using a reputable Anti-virus software.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email or maybe telephone, text messages, and postal mail depending on your given method.
Please see below for a list of cookies that may be used by the Wix platform.
How can you can withdraw your consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or via the Contact form on the website. You can unsubscribe at any time by simply clicking the Unsubscribe link at the bottom of all our newsletters.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com